I write about a variety of things. Up until recenly, most of my hits from search engines came from folks searching for CMP information. That’s cool. I hope to be posting more about that soon. But, recently, most of my hits from search engines have come from “jalapeno jelly”. Who’d of thunk that so many people are interested in jalapeno jelly and so many search engines would place my post about jalapeno jelly high enough for it to be seen by so many people. We are planning on making pickled jalapenos this weekend. I wonder what that will do to my stats page.
This entry was posted on Thursday, September 24th, 2009 and is filed under right?.
Author: EmmaPeel / Comments: (0)
Unfortunately, I have been dealing with customer service representatives a lot lately. I say unforunately only because it means something has gone wrong in my life. Overall, the experience with customer service has been pleasant. We have Dish Network. Last night one of our receivers was not receiving all it should. I talked to a very pleasant, plain-spoken women who helped me for about 15 minutes solve our issues. If she was in another country, I couldn’t tell. She had no accent and there was no background noise of hundreds of other reps helping other people. I experienced the same last week with Verizon when activating a new aircard for a company computer. It wouldn’t connect. We spent about 20 minutes solving the issue. The first service rep could not solve the issue so I was transferred to technical support. Both were plain-spoken and helpful.
A national telephone company calls the office nearly daily wanting to sell us services. They might have a good deal. However, I can’t understand them to say they do or don’t. They are clearly not English speakers (even as a second language). They are reading from a script and can’t answer simple questions. Plus the background noise of the 500 other reps calling other businesses across the US (world?), garbles them more so they are completely incomprehensible.
Then I ordered some items only to be shipped 3Day as I needed one of the items and it was cheaper to pay 3Day on all of it than make two orders. Part of my order was shipped correctly. The part I really needed was shipped from another location and was shipped ground. It was shipped from west of the Rockies. I am east of the Rockies — way east. 6 days shipping took. I asked for a refund. I was given a coupon. Okay but not what I wanted. I really have no need to due business with this company again even if I was inclined. Mistakes like that tend to turn me off and most times, I don’t offer a second chance. But, mostly, they have very little I would need. What I purchased should not need replacing. They finally came off the upgraded shipping charges. I’m happier but still with a sour taste.
Customer service should be what makes or breaks a business. Quality products go a long way in making up for other flaws in a business — locations, hours, etc. But customer service should not be compromised. I’ll pay even 20% more for a product to a company that has good customer service. Good customer service should be standard. Sadly, it is not standard anymore. I have really been surprised with telephone support from Verizon and Dish. (Verizon’s local customer support sucks.) Why is it so hard for business people to understand customer service is vital? Do they not want good service when they go out or purchase something?
This entry was posted on Thursday, August 27th, 2009 and is filed under right?.
Author: EmmaPeel / Comments: (0)
Ok folks. If you can’t figure out what headlights are for, perhaps you should not be driving. Headlights are not just for the dark. They are not just for you to see with. They are to help you BE SEEN! And daytime running lights are not headlights. They aren’t are bright but also, your taillights aren’t on unless you turn the headlight switch on. Pea soup fog requires headlights and taillights. Or, you might get run over by a big ole diesel dually with a little gun chick driving.
This entry was posted on Friday, March 6th, 2009 and is filed under Life, Traffic rants, right?.
Author: EmmaPeel / Comments: (0)